How can we help?

Get help with the Crawlr app — we're here for you.

Need help with the Crawlr app?

Email our support team directly at help@crawlr.com and we'll get back to you as soon as we can.

Getting Started

Creating your account

Signing in & password recovery

Setting up your profile

After email confirmation (or immediately after social sign-in), you enter a 6-step profile setup flow with a progress bar at the top.

App permissions

Troubleshooting first launch

Account & Profile

Editing your profile

Profile picture

Notification preferences

App settings

Email & password

Signing out

Deleting your account

Blocked users

Profile privacy

Followers & friends

Badges & achievements

Viewing other users' profiles

Data export & privacy rights

Account & Profile feature summary

FeatureAvailableEditableNotes
Display NameYesYesText only
BioYesYesContent-moderated
UsernameYesYes14-day cooldown, revert allowed
PronounsYesYesOptional, show/hide toggle
GenderYesSet at signupEdit availability limited
EmailYesVia supportRead-only in-app
PhoneNoNoNot currently supported
Date of BirthYesNoImmutable
Profile PictureYesYesUpload, crop, remove
NotificationsYesYes7 categories
ThemeYesYesLight / Dark / System
UnitsYesYesMetric / Imperial
Account PrivacyYesYesPrivate / Public
Location SharingYesYes3 modes + per-friend control
PasswordYesYesVia reset flow
Account DeletionYesYesPermanent, no recovery
BlockingUnblock only in-appVia unblock listBlock UI coming soon
Followers/FollowingYesYes (indirect)Via remove/unfollow
BadgesYesAutoFrom stats
Data ExportVia supportNoManual GDPR SAR

Crawls & Venues

Understanding crawls

Planning a new crawl

Inviting friends

Joining a crawl

Active crawl

Finishing & reviewing past crawls

Finding & viewing venues

Favouriting venues

Pub invites

Messages & chat

Friends, followers, and presence

Map & directions

Safety & Reporting

Reporting content or users

Blocking users

Privacy & who can see what

Age requirements

Community guidelines & acceptable use

Account status & moderation

Data & privacy

Terms of Service & Privacy Policy

Emergency & wellbeing

Drinking responsibly

Contact us

For anything not covered here:

  • General support: help@crawlr.com
  • Appeals (suspension/ban): help@crawlr.com
  • Data subject access requests: help@crawlr.com
  • Press: help@crawlr.com
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